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  General

Some general questions/comments which clients often discuss with us have been answered below.
 
Neo General FAQ
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Why Choose Neo Interactives?
When a client has decided to work with Neo Interactives means that he has chosen a software development company, which is absolutely accurate about quality, cost effectiveness, timely delivery and clear communication. We have built our reputation on providing quality at every level, and in really taking our service levels a step further.

What does Neo Interactives do?
Neo Interactives customers do their work across the Healthcare and Industrial spectrum, we help them by introducing software services in their work making their work easy and non time consuming. We also make their work simple by software incorporating all processes within a practice such as electronic medical records (EMR), Prescription Writing, Drugs Database, Statistical Reports, Financial accounting and many more.

How was Neo Interactives formed?
Neo Interactives was created in India in September 2009.Since then we have been fulfilling the needs of Health Care and Industries.

Where is it located?
Our main office is in a very convenient location in Nashik, Maharashtra. Our address is 9, Pearl Palace – A, Gangapur Road, Nashik 422 005, Maharashtra. (0253)-2314379, +91-9960125856.

How long have you been in business?
We have been in business since 2009. Our team runs successful project in the Healthcare and industrial quality field.

What areas do you serve?
We work with all types of clients from big corporations to individuals. We have clients in Health Care and also industries.

What is your typical turn around period?
Due to the high level of custom work and the collaborative process involved in each project we build, it's difficult to predict an exact turnaround time. We will work together with you to complete the Project in a timely manner. We agree to work expeditiously, but delays can occur if any milestone that requires your action, such as approving design mockups or changes, is not acknowledged on time.

Do you offer Emergency support after working hours?
We have 24/7 email support. Phone support is available during Business Hours. We give you phone numbers of key individuals and in case of emergency, after business hours where you can reach them.

I have a small home business, do you work with Individuals?
Yes, we work with big and small businesses, corporations, professionals, home business owners, startups, and even individuals.

Is your Initial Consultation chargeable?
NO. All our services begin with a free initial consultation to determine your requirements. Our experienced business analysts work closely with you to determine your exact needs and desires, and will complete a detailed design worksheet itemizing all your requirements. This helps us gather information about your company, services, audience, purpose, site goals, and more. The consultation step is very important because we are committed to providing you with solutions that will work for you, not for us! We prefer you call so we can provide you with faster service, but emails are okay too.

How do you handle change request and change in project scope?
We use an efficient change management procedure for any changes in the project. For ongoing minor changes in the running project, the changes are communicated to the project manager concerned, who gets them executed. If the changes are significant and can greatly add to the work-load that has been estimated at the beginning of the project, then we work on the project again and submit the revised quote, for acceptance to the client.

What's your methodology for designing and development?
Iterative model of development is what we follow. It's an intermediate model or rather we should say a compromise between traditional waterfall method and extreme programming/development methods. The methodology is that once the initial requirements have been clarified, prototype of website and/or application is built immediately. Thenceforth, the process continuously evolves until the final outcome, exactly as per the specifications.

What are your payment terms?
We adopt easy to follow and convenient international payment methods and mutually agreed payment terms.

How can I benefit from working with Neo Interactives?
Neo Interactives assures that your projects will be done on time, to budget, and in accordance with international standards. It is confidential and reliable. Copyright on the final software belongs to you. Also, due to abundant IT talents in India, Neo Interactives can offer you an attractive price.

How do you provide project estimates & project schedules?
Before the initiation of the project, we carry out a very comprehensive scoping and estimation exercise using intelligent tools developed in-house. We have a team of onboard systems analysts who are adopt project analysis and estimation. On the basis of the work-load involved in the development phase as well as the project delivery requirements, we provide the estimate for the project.

Why do I need health care software?
Health care software is essential to streamline and improve patient health care standards and optimize hospital operation. Our HMS software is a specialized product which was developed after analyzing the requirements of various hospitals and ensuring that their needs are fulfilled. Neo HMS software is highly modular in its design.

What are the security features of your product?
We have integrated various types of secured access controls to prevent data or identity theft from any of our modules. Our products also have user level access controls which enhance security of your data.

What type of modules can I purchase?
We offer highly customized modules for billing, operating theaters management, inventory management, patient registration and department and ward management and many more

Can I buy only a single module of your software?
In a hospital environment, we recommend the integration of various modules into a one solution to offer a complete hospital wide solution. We can also customize any specific module based on client requirements as per their specific needs.

Is your software designed only for large hospitals?
Our software has been designed with a modular design; this enables us to customize it for hospitals of any size or scale based on our client requirement.

What types of support does Neo Interactives deliver to its health care customers?
Neo Interactives supports its customers in every aspect of the health care software management system. Our engineers are available to answer any queries or problems which our customers may face.

Can I get a rapid feature modification for your product which I am using?
Our engineers will provide rich modifications and up gradations with least system downtime for enhancing productivity and improving efficiency.

I have seen the online demo and I would like to try the risk-free purchase. Can you explain the next steps?
Congratulations on a great decision. You can purchase the license to use Neo Clinic by contacting us. Our executives will walk you through the simple process. We accept payment by cheque or direct deposit into our account. Details of these will be sent to you by our executive.. Once your payment has cleared, we will send you the software by courier. Neo Clinic is shipped with an installation guide and tutorial videos. After you have received Neo Clinic, one of our executives will call you at your convenience to walk you through the installation, setting up Neo Clinic and using it. Our support team will call you again in a couple of days to explain a bit more and to answer your questions. Of course you can also call / email us anytime you need help. Our risk free 15 day money back guarantee - Neo Clinic is the best of its kind software in India. To support our claim we offer you a money back guarantee should you wish to return it for any reason within 15 days of receiving Neo Clinic. When you uninstall (remove) Neo Clinic from your computer, you will be provided with a "deactivation confirmation code". Simply return this code together with other materials and we will send you a full refund of your purchase price.



Website

Some websites related questions/comments which clients often discuss with us have been answered below.

Neo WebSites FAQ
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Do your Web Design costs one time?
Yes, just a one time cost as mentioned on our website for web design, specifically the Small Business Website Package. For custom software development projects, then we bill according to the modules.

I want a site for my company. Can you do this?
Yes. These types of websites require web development and will be quoted individually.

Do I have to host with you?
No, unlike other companies we don’t make hosting with us mandatory. However, choosing to host with us is a BIG advantage for you. You don’t have to worry about any technical aspects of managing your hosting account and the servers, we do it all for you. Plus you just have a one point contact for your Web Presence. If there is a problem it is always better to call a single reliable company who can take care of everything while you concentrate on your business. We will make your website one less worry for you.

After you have designed our website, can we manage it ourselves easily?
Absolutely! You'll have several options for managing your site after it's completed. When we're done constructing your new website, you will own it and have full access to it. You will be able to make any changes to the site if you have any web editing knowledge.

How Does Your Web Design Process Work?
Our mission is to build the best and most cost effective website for your business. A professionally built website can promote your products and services, enhance your image, and generate sales. With that in mind, we will carefully research your business needs and plan a strategy to create the ideal web solution.

Why does my business need to be on the internet?
E-business can help you reach out to millions of customers located across the globe, coming from all walks of life. It can save you a lot of money and time by streamlining your total business processes such as supply chain, communication and marketing.



Products

Some products related questions/comments which clients often discuss with us have been answered below.

Neo Clinic FAQ
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How much time will it take me to learn Neo Clinic?
The usability of Neo Clinic is one of its main strengths. It is very simple to use. We will help you to get trained on Neo Clinic at your feasible times. Our support team will help you through, from being a beginner to an expert on Neo Clinic within hours.

Is Neo Clinic suited for my practice?
There are various versions available in Neo Clinic. Some suited for OPD clinics only and others with IPD / Hospital Management features as well. Let us your requirements and we will advise you the best suited version for your needs.

Will Neo Clinic run on my computer or will I have to buy a new one ?
Neo Clinic is designed to run on Pentium IV (4) or above computers and is compatible with Windows XP/Vista/7 operating systems. We recommend a minimum of 1 GB RAM and at least 20 GB free Hard Disk space. For Windows Vista, we recommend a minimum 2 GB of RAM. You don't need an internet connection to use Neo Clinic at all

Will I have to purchase any other software like Microsoft Office to run Neo Clinic?
Yes, you need to buy any Microsoft office 2007or 2010 software to run NeoHMS. Also you need a Windows operating system (Windows 2000 / XP / Vista/7).

I am concerned that a software will slow me down or make me spend a lot of time on the computer !Will this happen?
Neo Clinic has been designed to integrate with your work. Neo Clinic does not restrict you or set pre-defined steps .You can create your own favorites, shortcuts and move through clinical nodes based on your need.. This allows you to record all clinical activities faster and at your convenience. For example all your clinical activities are automatically formatted to become a part of your consultation notes

Neo Clinic claims to generate Prescriptions and Investigation requests in few seconds, is that really true?
Yes its true. You can create your own pre-defined prescriptions and investigation profiles. These can be issued to the patient in 2 clicks or less. Also, these automatically become a part of the consultation notes for the patient without any further work.

I have seen cheaper software. Why does Neo Clinic cost more and why do you charge annual maintenance and upgrade?
Neo Clinic is till now the best quality software of its kind available in India today. It has taken us more than 2 years of R&D to provide you with a high-standard software. Neo Clinic is integrated with the best drugs information provider. We are here to stay and provide you with upgrades to enhance your Neo Clinic experience. We are also committed to maintain a dedicated and intelligent support team to help you when you call or email us. We must generate sufficient revenues to be able to provide you the best possible software coupled with dedicated support. This reflects in our pricing.

Can my practice has a receptionist / front desk use Neo Clinic as well ?
Yes, Neo Clinic can be installed at your reception as well

Are the details of my patients and other data secure ?
Neo Clinic has been designed on a secure platform. We have spent a lot of time in developing a robust security framework to keep your patient's data secure.

I need some extra modules, can you give me a customized software ?
We understand that doctors have a different way of working. That’s why Neo Clinic has been designed in a way where most aspects can be customized on your own according to your work. We do offer custom developments on Neo Clinic.We listen carefully to suggestions and comments. We have a dedicated team of software developers and medical informatics professionals and aim to evolve Neo Clinic based on requirements from our customers. Many of our new features start as ideas from present customers. Some are just little tricks to improve efficiency, while others are completely new concepts that add to the design of our software.

Can you tell me in short how Neo Clinic will really benefit me ?
Neo Clinic will automate your routine tasks, record your clinical activities without any extra work, gives you clinical and drug related decisions, provides you with quick accounting and makes your day much more organized and free. Your patients will get a better sense of professionalism and confidence in your Clinic.

If I have a problem using Neo Clinic after I purchase, how will you help me ?
Neo Clinic users has a dedicated and intelligent support team. You can be rest assured, when you need help, we will be there to serve. We offer a number of support solutions including online support, phone/email support, remote assistance and more. Details of support can be found at our support page.

I already use a different software, how is Neo Clinic better ?
Neo Clinic is much better designed software due to years of R&D. Some of our main advantages are:: Neo Clinic integrates with your workflow and is extremely customizable to your needs. The drugs database in Neo Clinic has been licensed through CMPMedica, the publisher of CIMS, i.e. it is a reliable source of information, provides quality decision support and is updated every quarter.Our team is comprised of Health Informatics researchers, Doctors, Software Developers, Marketing & Support personnel dedicated to the development and support of Neo Clinic.

How can I see a demo of Neo Clinic?
Our head office and development centre is located in Nashik (Maharashtra) and we are constantly growing in this field. Please contact us with your details and we will get our executive to come and show you a demo.

I have seen the online screenshots and I would like to try the risk-free purchase. Can you explain the next steps ?
You can purchase the license to use Neo Clinic by contacting us. Our executives will walk you through. Details of these will be sent to you by our executive.. Our executives will do installation and set up Neo Clinic. You can also call / email us anytime you need help. Neo Clinic is the best of its kind software in India.

 

Neo HMS FAQ
(Show Details...)

How much time will it take me to learn Neo HMS?
The usability of Neo HMS is one of its core strengths. It is very simple to use. We will help you get trained on Neo HMS. Our support team will walk you through from being a beginner to an expert on Neo HMS.

Once the patient is discharged and again comes for the OPD check up then does he needs to be again registered in the software?
No, once the a patient is registered, his details cannot be deleted in the software, they remain in the software

How much secure is the patient’s data? What if any malpractice is done to the data?
The data is absolutely secure in the software. No data can be deleted from the software. In order to track the changes in the software Audit logs are available

When a patient is admitted more than once how much data can it take?
There is no limit to the data taken

Do you have the Login Report (Audit Logs) to check what record is updated or at what time the previous record was updated?
Yes, We do have this functionality available in our software .With the help of this functionality you can keep a track of all the activities right from the login to the log out of the software

Is the rate of the billing a patient customized?
Yes, You can customize the rates according to the patients

Are service tax and VAT calculations available in the software?
Yes, These calculations are automated into the software

What is the Backend of the software?
MS SQL has been used in the Back end

Once many entries are done in the software will the software take time to load or will it become slow while making entries
NO, we have developed Neo HMS in such a way that it would not take time to load or even become slow even if it has been loaded with a lot of data

Which printer is required to print the reports and bills?
Any printer like LaserJet or Dotnet printer would go for printing any kind of reports or bills. Generally Dotnet printer takes more time for printing when it come to windows operating system hence LaserJet printer would be more useful for faster printing facility

How is the receipt number generated?
Receipt numbers are automatically generated according to OPD and IPD numbers. There are inbuilt codes which are generated automatically

How can the doctor take down the case records of the patients?
We have made the Data Dictionary available for the doctors and readymade case papers are available for the doctor to take down the details of the patient. The basic details of the patient which are entered during the registration get auto populated on the case paper .These case paper formats can be edited or customized according to the doctors needs

Does every form of your page has save options
Yes, Once an entry is done or any modifications are done you needs to click on save option to save it in the database

When a pathology test is done how the hospital would know which pathologist has performed the test as a hospital may have any number of pathologists?
Once the test is done and the report is generated by that pathologist, the user id gets attached with the test report which will get printed along with the report

Can we assign tasks timely to users of the software?
Yes, we can assign tasks to the users of the software through task management module of Neo HMS.

How will a patient visit be recorded in the software?
Patient visit is recorded each time a new case paper is opened for him and all records are seen against the patient in the dashboard according to the date

How is the billing of a patient done date wise or according to the test done and the treatment
Patient Billing is done date wise

How can we know that at what time a patient was attended by the doctor?
When a case paper is entered the default system time is taken by the software

How is the generation of bill done if a patient was admitted for 7 hours?
If the patient was admitted for 6 hrs or less than 6 hrs then he would have to pay half day charges but if the patient was admitted for more than 6 hours than he has to pay full day charges

How much time will it take me to learn Neo HMS?
The usability of Neo HMS is one of its core strengths. It is very simple to use. We will help you get trained on Neo HMS. Our support team will walk you through from being a beginner to an expert on Neo HMS.

Do you offer customized versions of your software to meet our requirements?
Neo HMS understands that every hospital has unique requirements. We have created various versions of Neo HMS modules which can be totally re-oriented for specific customer needs ranging from the smallest to the largest hospitals. This ensures that our HIMS system serves hospitals which have 50 beds to 1000 beds and beyond with a single solution.

Will I have to purchase any other software like Microsoft Office to run Neo HMS?
Yes, you need to buy any Microsoft office 2007or 2010 software to run Neo HMS. Also you need a Windows operating system (Windows 2000 / XP / Vista/7).

Neo HMS claims to generate Prescriptions and Investigation requests in few seconds, is that really true?
Yes it’s true. You can create your own pre-defined prescriptions and investigation. These can be issued to the patient in 2 clicks or less. Furthermore, these automatically become a part of the consultation notes for the patient without any further work.

How do I know NEO HMS is right for my organization?
Neo HMS is about providing hospital consulting and best practices that are relevant to your hospital, if you deal with multiple departments, suppliers and doctors. If you are tired of being bogged down by obsolete software with no controls, which leads to labor intensive paperwork and inefficient inventory management or patient management, let Neo HMS do the work for you... and "modernize" your hospital business processes. With Neo HMS you will have a powerful cost saving software solution that will keep all your critical information at one secure location.


 
Neo HMRS FAQ
(Show Details...)

Who needs NEO HRMS?
Any organization that needs to keep track of a larger number of employees than they can handle with paper records or spread sheets may be in need of a human resource software application. I typically say that companies with greater than fifty active employees, probably needs to at least start looking into what is available within the HR software market.

What does HRMS stand for?
Human Resource Management System or Solution.

Does NEO HRMS systems offer Payroll?
YES, if you go to our products page you will the payroll module

What is NEO HRMS?
NEOHRMS is a complete solution to all the HR hassles and is an extremely secure and effectual approach to an automated Human Resource Management System. NEOHRMS consists of highly rich & effective features like:

  • Recruitment & New Entrant's Joining
  • Detailed Employee Information
  • Leave Management System
  • Payroll
  • Attendance Management System
  • Reports
  • Dashboard
Why should I use NEO HRMS?
NEO HRMS has a highly Profound Workflow that reduces manual efforts to almost ZERO and SAVES not only TIME but lot of efforts, thus increases your Company's Productivity. It has Centralized DATABASE keeps off your worries of losing your Crucial Data. It not only provides Secure Handling of your data but also updates it regularly for Seamless Data Consistency. NEOHRM’s Support Services work all round the clock, just to ensure that you receive the best services because you deserve them Highly Customizable Dashboards, for each user, Its fantabulous reports enables the senior management to keep an all round check on the Company's progress.

What is the difference between NEO HRMS & Other HRMS Solutions available?
NEO HRMS incorporates the entire company specific work flow with quite ease and thus its "Flexibility" is what makes it unique in all sense. Besides its USP lies in it's extremely accurate and exact reports that are quite beneficial for the Senior Management and for the HR also.

Is my data secured and protected?
Yes, NEO HRMS not only provides secure handling of your data but also updates it regularly for Seamless Data Consistency.

Is Technical Support provided by NEO HRMS?
Trogon's Support Services work all round the clock, just to ensure that you receive the best services because you deserve them.

How far will the burden from my HR department be relieved on using NEO HRMS?
NEO HRMS is capable of relieving the HR burden; it not only reduces the work pressure but also saves time & efforts both and in the end increases the company's productivity.

How far is NEO HRMS flexible in adapting to my company's environment & HR policies?
NEO HRMS configuration module is capable enough to handle the entire company specific settings, allowing the company's HR policies to fit in BEST in Trogon Force and works exactly like their own Automatic Human Resource Management System.

Is there any other software or hardware required with NEOHRMS to work effectively?
NO, NEO HRMS is a "ONE MAN SHOW", thus is independent and doesn't require any other external Software / Hardware for its working.

 

Neo Traders FAQ
(Show Details...)

What are the modules will I get with NeoTrader?
The modules available in Neo Trader are as follows:

  • Admin
  • Stock Management
  • Purchase Orders
  • Sales Orders
  • Invoices & Expenses
  • Master Data
  • Quotations
  • Email
  • Task Management
  • Reminder
  • Reports and Graphs


Can we restrict access to a particularuser of the software?
Yes,we can definitely restrict the access to the users of the software. For this you have the admin module in which you can create users and assign them roles. This allows restricted access to the users according to their roles.

How can we manage the flow of stock of the company in the software?
We have built the stock management module in the NeoTrader software .This module helps in managing the material wise stock. We can also maintain and generate reports of stock.

How are the calculations done in NeoTrader? Do I need to use a separate calculator while making entries in the software?
No separate calculator is required. NeoTrader provides an automated calculation which enables you to just make entries n the software and the software itself does all calculation.

Can I print the reports generated directly from the software? Which printer is required to print the reports?
Yes, you can print the reports directly from the software. Any printer like Laser-jet or Dot-matrix printer would do for printing any kind of reports or bills. Generally Dot-Matrix printer takes more time for printing when it come to windows operating system hence laser-jet printer would be more useful for faster printing facility.

Can I view the reports generated in Excel format?
Yes, you can view the reports in any format. When the reports are generated in the software you can export the reports in Microsoft Excel/Word or PDF formats.

How is this software useful for filing E-Return?
Once the entries are done in the software, after every quarter at one Click XML file can be generated, which will be directly upload able to Aces website to submit the Central Excise

I need tosubmit VAT and Service TAX for my organization .Can Neo Interactives customize this software according to my company needs?
Yes, At Neo Interactives, we customize software's according to your organizational needs. We note down the requirements of the organizations and make the best software available to the market?

What are the various reports generated in NeoTrader?
You can generate many reports like the RG23D, Form 2A, Party wise reports, Material wise reports and many more

What kind of validations are done while submission of XML to Central Excise?
Before submitting XML file to the Aces Website, the validations according to software are done and also validations according to the Aces website

How do I know NeoTrader is right for my company?
NeoTrader is the best software for the traders to manage all the trading activities. This helps them basically to generate all the necessary reports at the end of the financial year. This product stores all the purchases and sales, the trading company does throughout the year. It manages the stock of the goods as well. Based on the sales and purchase it helps them to generate invoices with excise duty and other taxes. The reports generated at every quarter and at the end of the financial year can directly be uploaded to the Central Excise Department of India for auditing.


 

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