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BPO Services
     
  Neo Interactives will offer WORLD CLASS inbound and outbound call center and contact center services provided by the BEST IN CLASS people using the BEST IN VALUE infrastructure and BEST IN BREED technology.

We have possessed in depth knowledge in the business by executing various BPO and Call centre services for our global clients. With the help of technology and trained people we execute processes with absolute satisfaction of our clients. We provide unmatched Call Centre and BPO services to our clients, maintaining high level of confidentiality. Every outsourced activity of the client is handled by trained professionals, monitored by supervisors, audited by Quality Team and finally delivered to the client.

Service Offered:

  • Call Center
  • Customer Care
  • Technical Support
  • Software Development
  • Web Designing
  • Data Management

Inbound Services: :
  • Technical Support
  • Order Processing/Status
  • Product Inquiry
  • Registration
  • Troubleshooting, Error resolution and technical support
  • Rate plan description, sales and general product information
  • Customer Service
  • Inquiry Handling
  • Website Response
  • Order Processing
  • Messaging Service

Outbound Services:
  • Welcome Calls and Upgrade Programs
  • Cross/Up-Sell
  • Customer/Quality Surveys
  • Lead Generation
  • Appointment Scheduling
  • Product/Service Promotion
  • Market Research
  • Sales & Marketing
  • Verification Services
  • E-mail follow-up
  • Data Management
  • Voice Broadcasting

Web Solutions:
  • Corporate web site development
  • E-commerce Solutions
  • B2B / B2C Solutions
  • Content Management Development
  • Web site Promotion
  • Domain Registration / Hosting

Data Management:
  • Data entry work
  • (In this category we can provide online work & offline work any kind of daily office work).
  • Imaging & Indexing
  • Database Migration
  • Data Conversion

Service & Management:

Inbound Call Management:  (Customer Query / Customer Care) Neo Interactives agents will manage all inbound calls for calling card giving the customers a satisfactory response to their queries. Neo Interactives can provide round the clock service (24 x 7) including weekends for this. Neo Interactives also gives the flexibility of variable staffing wherein depending on the client requirements Neo Interactives can vary the number and kind of agents staffed at each hour of the day and each day of the week. Neo Interactives also provides the flexibility to handle bursts of call volumes by keeping trained staff ready as standby.

Outbound Calling:  (Sales and Marketing) Neo Interactives has rich experience in outbound calling as it has call for more than 2 telecom companies in Australia. We can promote your brand, Sale your cards to customers, to small vendors, dealers, Collect order from dealers and re sellers.


MIS & Reporting:
Since the transformation of customer data to customer information and customer information to customer knowledge is very crucial for Calling Card Company, it is important to extract the right data and present it in the right format for analysis. Here are some of the reports we propose shall help Calling Card Company:

Desk/Agent Reports:
  • Agent Working Reports
  • Call Detail Reports
  • Login & Talk Time Report
  • Floor Attendance Report

MIS Reports:
  • Dispositions Wise reports
  • Problem specific reports
  • Hot, Warm and Cold queries report
  • Demographic Reports
  • Feedback Reports
  • Callback details
  • Product/Service Wise reports
  • Customer demand report

Neo Interactives has a dynamic 24 x 7 reporting team promising to deliver accurate reports within 3 hours of completion of shift.
 

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